Frequently Asked
Questions

General Information

Where are you located?

We are located at 240 Bridge Street in Princeton British Columbia, Canada which is right next door to the Shoppers Drug Mart.

What are your hours?

Monday: 11am-7pm

Tuesday: 9am-5pm

Wednesday: 9 am-5pm

Thursday: 9am-5pm

Friday: 9am-5pm

After hours emergencies: call 250-295-0312

Do you provide emergency services?

Yes! We provide emergency services both during regular business hours and after hours. Please see our services pages for more information.

What payment types do you take?

We accept Interac, Visa, Mastercard, E-transfer, Cash. We also offer payment plans through two 3rd party companies – Pet Card and Paybright

Do you accept pet insurance?

We do! The two most common insurance companies in Canada are Petsecure and Trupanion. We do recommend pet owners compare the companies to match what coverage they want as their plans differ in what they cover.

Do you have credit or payment plans?

We offer payment plans through two 3rd party credit companies – Pet Card and Paybright.

Services

What animals do you see?

Last time we counted, we see 12 species regularly! Most commonly we see dogs, cats, horses, cattle, goats, sheep, pigs, chickens, turkeys, as well as exotic species such as rabbits and numerous reptiles, amphibians, small mammals and birds. Even if you have something extremely rare, chances are we’ve helped one before.

Do you have in-house blood analyzers, ultrasound or just digital radiographs?

We have all three and we’ve taken advanced training on our ultrasound. We also utilize telemedicine to consult with specialists. See our services pages for more information.

Surgery & Anesthesia

What surgeries do you perform?

We perform many different surgeries, from spays and neuters to more advanced surgeries such as splenic biopsies, gastrointestinal foreign body removal, soft palette resections and orthopedic surgeries such as hip toggles and basic fracture repairs.

Do you include pain-control for after a surgery?

Pain control is essential for proper healing and good welfare following surgery, and for this reason is always included in our treatment plans. Imagine having an internal organ such as a uterus or testicles surgically removed through an incision in your body and not being given so much as an Advil in the days after surgery. Sound unpleasant? Exactly! Pets are often not as vocal at expressing pain as us, but it doesn’t mean they aren’t experiencing the same level of discomfort. Not only that, but surgical sites heal much faster when the patient is given an anti-inflammatory. We provide non-steroidal anti-inflammatories to control pain and speed healing for all of our surgical patients, as well as additional pain medication whenever necessary.

What is the price for spays/neuters?

The price of a spay or neuter depends on the weight and age of your pet. We are happy to provide accurate, individualized estimates for these services, simply call, email or come in to inquire. If you aren’t sure of your pet’s exact size, our helpful assistants will be happy to weigh them at no charge.

When should my puppy/kitten be spayed/neutered?

Kittens and most puppies should be spayed/neutered at 6 months of age. Extremely large breed dogs, such as Great Danes and King Shepherds are generally spayed/neutered a little later, at around 8 months. The ideal age to spay/neuter any animal is just before they reach puberty, and giant breed dogs reach puberty slightly later than smaller dogs and cats. This allows time for proper formation of bones and joints to occur prior to the removal of the sex hormones (which can affect growth hormones). It is important not to wait too long to have your pet fixed, because there are health benefits to having them spayed/neutered before puberty. Females who are spayed before their first heat are at a much lower risk of developing mammary (breast) cancer later in life. Neutering in males prevents certain prostate diseases. Spaying/neutering before puberty lessens the risk of both females and males from developing undesirable behavioural traits such as aggression/territoriality and urine spraying. After puberty, fixing your pet may reduce these undesirable behaviours but may not eliminate them entirely because while they start as a hormonally driven urge, they become learned over time.

Do you perform pre-anesthetic testing?

Of course! General anesthesia is often much safer than it was in the past, and one of the main reasons is proper pre-anesthetic testing. These tests allow us to adjust the anesthesia protocol depending on your pet’s liver, kidney, and heart function, as well as provide appropriate intra-venous fluids depending on electrolyte levels and dehydration. We also check blood cells to get an idea of your pet’s clotting ability as well as whether they are fighting any type of infection, which will impact their recovery from anesthesia and surgery. Thorough pre-anesthetic testing not only improves short-term outcomes from anesthesia (minimize risk of anesthetic death), but also impacts your pet’s long-term health. 1 in 9 animals who appear healthy on pre-anesthetic exam have significant enough abnormalities on pre-anesthetic blood testing that they require either a change in the anesthetic protocol or treatment of the underlying problem before anesthesia is safe. 1 in 14 animals who appear healthy on pre-anesthetic exam have significant enough abnormalities on pre-anesthetic heart ECG that they require either a change in the anesthetic protocol or treatment of the underlying problem before anesthesia is safe. We are proud to provide thorough pre-anesthetic blood screening including a complete blood cell count, electrolyte analysis, and serum biochemistry testing of the internal organs, as well as pre-anesthetic heart screening using an ECG reading which is sent to a board-certified cardiologist for interpretation within minutes.

How do you monitor anesthetics?

We take your pets safety under anesthetic very seriously. That’s why we recommend pre-anesthetic testing to ensure they are safe to go under anesthesia, just like they do in the human medical field. To minimize the anesthetic they require and minimize risks, we utilize multiple pain medications and local nerve-blocking anesthetic to minimize how much they feel during the surgery. We have gone above the minimum standards and monitor all vital parameters including how much Carbon Dioxide they are expiring and have either a Veterinarian or a Registered Veterinary Technician monitor your pet throughout surgery AND until they are awake which is when they are at the highest risk.

Dentistry

Do you perform dentals?

Yes! Dental surgeries and professional dental cleanings on pets, as well as dental floats and exams on horses are part of our regular services. We utilize digital dental radiographs, piezoelectric ultrasonic scaling, and other technologies to provide thorough dental care for our pet patients. Dental disease can cause diabetes, heart disease, kidney disease, and bronchitis, not to mention pain and difficulty eating. For equine patients, we use a combination of hand and power floats, and can also perform digital dental radiographs as well as some extractions. We recommend annual dental exams to help prevent these problems. Call today to book in a free  dental consult for your pet!

How often should I get my animal’s teeth examined?

Pets should have their teeth examined annually at their regular wellness check-up, or sooner if you think they may have a dental problem. If your pet seems to have a sore mouth or bad breath, and isn’t due for it’s annual wellness exam, we offer free dental consultations year-round. This allows us to give you an accurate plan of the treatments needed, and ensure that when your pet comes in for it’s scheduled dental surgery or professional cleaning, we have allocated the time and resources necessary to address the problem properly.

Vaccines

What is the price for vaccines?

The price for your pet’s vaccines depends on which vaccinations they need – not all pets have the same risks and requirements. We are happy to provide accurate, individualized estimates for these services, simply call, email or come in to inquire. If you aren’t sure exactly which vaccines your pet should have, a veterinarian can advise what is best for their individual needs.

When should my animal be vaccinated?

Dogs and Cats: We recommend your puppy or kitten have their first set of vaccinations at 8 weeks of age. In order for them to develop proper long-term immunity against certain diseases, the require two additional booster vaccinations, at 12 and 16 weeks. Initial rabies vaccination is done at 16 weeks and boosted again 1 year later. These boosters ensure that your pet stays protected for at least 1 year. After the initial vaccinations, boosters are required on an annual basis to maintain adequate immunity for the exposure level in this area, with the exception of the Rabies vaccine, which stimulates immunity for 3 years at a time following the initial series.

Horses: Horses require vaccination against tetanus and several mosquito-borne illnesses every year, generally in the spring to stimulate the highest immunity through the mosquito season. If you travel to shows or rodeos, or ride with friends, your horse should also be vaccinated against several contagious illnesses.

Cattle and other farm animals: Annual vaccination is required against a number of environmental diseases as well as against contagious and breeding illnesses. A healthy herd is a profitable herd, and vaccination is an essential way to protect your investment and livelihood. The best timing of vaccination depends on a number of factors, such as breeding date. Our veterinarians would be happy to consult and work out a plan that’s best for you.

Parasite Control

How often should I be deworming my animal?

Routine testing to see if your animal requires deworming is recommended every 6 months. It’s as simple as bringing in a fresh fecal sample. From this we can tell if your animal has any internal parasites, and we can recommend the most appropriate dewormer based on which parasites are present. Some animal require deworming after every fecal test, while many others may often have negative test results and not require deworming for several years. Just like bacteria are developing resistance to antibiotics, parasites are developing resistance to dewormers so it is not recommended to give dewormers without first checking if they are required.

What do you recommend for parasite prevention?

The best parasite prevention program is the one that’s right for your animal(s) – there isn’t a blanket prevention program that works for everyone. While we do have an idea which dewormers and anti-parasitics are not effective in this area due to parasite resistance, we can only know which preventives are best for your animals by running routine fecal tests to see which parasites are actually an issue for each animal. It depends on an animal’s individual immune system as well as what they are routinely exposed to. Bring in a fresh fecal sample and chat with one of our veterinarians to find out what will work best for you.

When should my pet have tick and heartworm preventive?

Pets in the Princeton area are at high risk of contracting illnesses such as Lyme disease and paralysis from ticks, as well as from heartworm from mosquitoes. We recommend that all pets (cats and dogs) with access to the outdoors be on a regular tick an heartworm preventive program. Ticks are active any time the outdoor temperature is at or above 4°C, which is generally from February to November, though during warmer winters this may include December and January as well. Pets are at risk for heartworm during mosquito season, which starts in late April/early May. We recommend giving a tick preventive every 30 days whenever ticks may be active, and switching to a combination tick/heartworm preventive from late April/early May through to October. If your pet has not been on a heartworm preventive before, or if more than 30 days has passed during mosquito season since the last preventive was given, a quick blood test is required to ensure your pet is heartworm negative. Heartworm preventives are very safe for heartworm-negative animals, but can be fatal if an animal is infected with heartworm.

Pet Food

What food do you recommend for my pet?

Just like us, pets require food made of good quality ingredients which contain the appropriate levels of minerals, vitamins, and nutrients. The best diet depends on the individual pet, as nutritional requirements change with age and health status. We DO NOT recommend grain-free diets, which have been shown in numerous clinical and scientific studies to significantly increase the risk of heart disease. We carry veterinary exclusive diets from Royal Canin and Hills which are formulated to meet the specific needs of animals with various conditions as well as for healthy animals. Ingredients are all human food-grade and each diet is under continual testing to ensure the healthiest, safest result when fed to your pets. We also carry the pet-store line of Hills, Royal Canin and other brands on our webstore. While they are not prescription quality, they are excellent alternatives for animals without special requirements, at a lower price point. We are happy to recommend a diet appropriate to your pet’s specific needs.

Does my pet have allergies?

It is common for pets to have allergies not just to food, but also to many things in the environment such as plants and insects. Symptoms of allergies are very non-specific, such as itching or frequent soft stool, and can also be caused by many other problems. A thorough physical examination along with laboratory testing of skin or blood samples will let us know if allergies are to blame, and what can be done about them. If you suspect your pet may have allergies, call to schedule an appointment with one of our veterinarians.

Specialist Referrals

How can I tell if a veterinarian is actually board-certified in their specialty?

There’s a big difference between having a bit of extra training and a special interest in a given area of medicine or surgery, and actually having board certification as a specialist – a difference of many more years of post-graduate training and a rigorous examination procedure. For example, its like the difference between your family physician and the surgeon who performs your kidney transplant. Certain initials after the “DVM” will indicate a veterinarian’s college of specialty, such as ACVS (American College of Veterinary Surgeons) or ACVIM (American College of Veterinary Internal Medicine), however there are also a lot of non-specialty initials that someone can add on to the end of their name which may indicate further training in business or some other un-related field. Additionally, a board-certified specialist will have a specific area of expertise not indicated by their initials, such as an internist (ACVIM) who specializes in nephrology (kidneys) vs. neurology (nervous system). If your pet needs to see a specialist, the best way to ensure they see someone who is properly qualified is to ask for a referral from your regular veterinarian.